Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with a high standard of quality.
Key Result Areas
Service Department Operations
Customer Service
Major Duties and Responsibilities
1) Service Department Operations
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time whenever possible.
Continually improve this “efficiency” skill.
Accept work assignments from Service Writer/Manager.
Perform service, repair, and customization work in accordance with factory specifications.
After job is finished ensuring proper completion and filing of paperwork.
Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
2) Customer Service
Minimize come backs and deal with them promptly and satisfactorily when they do occur.
Keep customers’ vehicle as clean or cleaner that when it was dropped off.
3) Other Duties
As assigned.
Supervisory Responsibilities
No Supervisory Responsibilities
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Model superior customer service behavior for all interactions with customers and employees.
Be prompt and available for flexible scheduling.
Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
Focus on quality.
Qualifications & Job Requirements
Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
Current Motorcycle license.
Service Technicians are required to have all basic tools to properly diagnose and service our products.
Physical Demands
The noise level in the work environment can be loud at times.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lb. of material.
Frequently requires the ability to balance and push a 950lb. motorcycle.
Working Conditions
Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
