White's Harley-Davidson
1515 E. Cumberland St, Lebanon, PA 17042

717.272.4986
WHD ​Careers

WHD ​Careers

WE NEED THE APPLICANT TO HAVE:

  • Outgoing personality
  • Exceptional customer service skills
  • One to Five (1-5) years retail experience
  • Automotive or Motorcycle Parts Room experience preferred
  • Reliable transportation to dealership

Summary Description

  • Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

Key Result Areas

  • Service Department Support
  • Customer Service
  • Clean & Efficient Parts & Accessories Environment

Major Duties and Responsibilities

1. Service Department Support

  • Interface with Service Technicians and ensure their Parts and Accessories needs are being met.
  • Take service technicians’ orders for parts and fill them as fast as possible.
  • Assist service technicians in determining parts & accessories requirements for individual jobs.
  • Recommend related Parts and Accessories, which may be required for a job.
  • Supply cost of parts information on repair orders.
  • Update inventory control system and parts catalogue.
  • Notify service personnel when special parts or back-ordered parts are received.
  • Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

2. Customer Service

  • Provide excellence customer service to all of the dealership’s customers.
  • Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
  • Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
  • Accept cash & credit card payments for merchandise purchases.  Keep cash register accurate.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3. Clean & Efficient Parts & Accessories Environment

  • Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
  • Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
  • Ensure merchandise displays are stocked, clean, and appealing to customers.
  • Maintain updated customer mailing lists.
  • Become familiar and efficient with all phases of the computer system required for P&A management.

4. Other Duties

  • As assigned.

Supervisory Responsibilities

  • No Supervisory Responsibilities

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Be prompt and available for flexible scheduling.
  • Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.
  • Demonstrate a professional approach to customer service.
  • Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

  • Must have ability to get along with a broad customer base.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Physical Demands

  • The noise level in the work environment is occasionally loud.
  • Occasionally required to bend, stoop, crouch, reach, and lift 70 pounds of material.

Working Conditions

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.