Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3. Clean & Efficient Parts & Accessories Environment
Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
Ensure merchandise displays are stocked, clean, and appealing to customers.
Maintain updated customer mailing lists.
Become familiar and efficient with all phases of the computer system required for P&A management.
4. Other Duties
As assigned.
Supervisory Responsibilities
No Supervisory Responsibilities
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Complete online training to keep current with parts & accessories merchandising & inventory control topics as assigned by the Parts Manager.
Demonstrate a professional approach to customer service.
Accept direction, follow instructions, and work well with other people.
Qualifications & Job Requirements
Must have ability to get along with a broad customer base.
Knowledge and experience of parts and accessories and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Ability to look up parts and quote prices for parts using appropriate resources.
Physical Demands
The noise level in the work environment is occasionally loud.
Occasionally required to bend, stoop, crouch, reach, and lift 70 pounds of material.
Working Conditions
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.